These terms detail the rights, duties, and obligations of all parties involved in this Agreement. “You” or “your” refers to you as our customer, while “we”, “us”, or “our” signifies us, the Removal Company. These terms may be adjusted or amended, given prior written consent. Pay special attention to Clauses 4, 9, 10, 11, and 12 which elaborate on our responsibility for any loss or damage to goods and property.
1.1 Unless specified, our estimate does not encompass customs duties, inspections or any other fees or taxes required by government entities. However, it includes our responsibility for your goods, subject to clauses 2.2, 3.2, 5.2, 5.3, and conditions outlined in Clauses 4, 9, 10, 11 and 12.
1.2 Price modifications or additional fees may be applied if unforeseen circumstances arise which were not considered during the estimation process and confirmed by us in writing, including:
1.2.1 Non-acceptance of our quotation in writing within 28 days, or if the work is not executed or concluded within three months.
1.2.2 Alterations in our costs due to currency rate changes, tax changes, or freight charges beyond our control.
1.2.3 Completion of work on weekends, public holidays, or outside regular hours (08.00-18.00hrs) upon your request.
1.2.4 Collection or delivery of goods beyond the ground floor and first upper floor at your behest.
1.2.5 If you retrieve some or all of the goods from our warehouse, we reserve the right to impose a handling fee.
1.2.6 Provision of additional services, including the movement or storage of extra goods (these conditions apply to such work).
1.2.7 Situations where the stairs, lifts, or doorways do not allow easy movement of goods without mechanical assistance or structural alteration, or if the approach, road, or driveway is unsuitable for our vehicles and/or containers to load and/or unload within 20 meters of the doorway.
1.2.8 Any parking or other fees or charges we incur to perform services on your behalf.
1.2.9 Any unforeseeable delays or occurrences beyond our reasonable control that demand additional resources or time to complete the agreed work.
1.2.10 Our written agreement to raise our liability limit as set out in clause 9.1.1
1.3 In any such situations, revised charges will be applicable and become due.
2.1 Unless explicitly agreed in writing, we will not:
2.1.1 Disassemble or assemble unit furniture (flat-pack), fixtures, or fittings.
2.1.2 Disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment.
2.1.3 Remove or lay fitted floor coverings.
2.1.4 Relocate items from an attic, unless it’s adequately lit, floored, and has safe access.
2.1.5 Transfer or store any items excluded under Clause 5.
2.2 Our team members are not authorized or trained to perform such work. We advise hiring a professionally qualified individual for these services.
3.1 Your exclusive obligations include:
3.1.1 Declaring to us, in writing, the value of the goods being relocated and/or stored. If the actual value of the goods moved or stored surpasses the declared value, you agree that our liability under clause 9.1 will be proportionately reduced to reflect the ratio of your declared value to their actual value.
3.1.2 Procuring, at your expense, all necessary documents, permits, permissions, licenses, and customs documents for the removal to be completed.
3.1.3 Being present or represented at the collection and delivery of the goods.
3.1.4 Providing authorized signatures on agreed inventories, receipts, waybills, job sheets or other relevant documents to confirm collection or delivery of goods.
3.1.5 Taking reasonable measures to ensure no item meant to be removed is left behind and nothing is erroneously removed.
3.1.6 Organizing proper safeguarding for goods left in unoccupied or unattended premises, or where others, including but not limited to tenants or workmen, will be present.
3.1.7 Appropriately preparing and stabilizing all appliances or electronic equipment ahead of their removal.
3.1.8 Emptying, defrosting, and cleaning refrigerators and deep freezers. We are not accountable for their contents.
3.1.9 Providing us with a contact address for correspondence during the removal, transit, and/or storage of goods.
3.2 Except in cases of our negligence or contractual breach, we will not be held accountable for any loss, damage, costs, or additional charges arising from a failure to fulfill these obligations.
4.1 We are committed to deliver your items in the same condition as they were when packed or readied for transportation and/or storage.
4.2 If we have taken the responsibility of packing the goods for transport and/or storage, we guarantee they will be in the same condition as just before they were packed.
4.3 If we fail to meet our obligations as outlined in clause 4.1 and 4.2, we will be accountable to compensate you, subject to provisions of clauses 9, 11, and 12.
4.4 Unless we are at fault due to negligence or contractual breach, we will not be held liable for compensation where clauses 2.2, 3.2, 5.2, and 5.3 apply.
4.5 If you do not declare the value of your goods or do not ask us to take on standard liability according to clause 9.1, we will not be liable for failing to meet our obligations unless due to our negligence or contractual breach.
4.6 The extent of our liability under this clause will be determined in accordance with clauses 9 and 11.
5.1 Without a prior written agreement from an authorized company representative, we will not move or store the following items:
5.1.1 Prohibited or stolen goods, drugs, explicit material, potentially dangerous, harmful or explosive items including gas bottles, aerosols, paints, firearms, and ammunition.
5.1.2 Jewelry, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or collections of similar nature.
5.1.3 Plants or items that may attract vermin or pests, or cause infestation or contamination.
5.1.4 Perishable items or those needing a controlled environment.
5.1.5 Any animals, birds, or fish.
5.1.6 Goods requiring special license or government authorization for export or import.
5.2 If we do agree to move such items, we will not accept liability for damage or loss unless we are negligent or breach our contract.
5.3 If such goods are submitted without our knowledge, we will make them available for collection. If not collected within a reasonable time, we will seek a court order to dispose of them. Any incurred charges or costs will be your responsibility.
6.1 By entering into this agreement, you assure that:
6.1.1 The items for removal and/or storage belong to you, or
6.1.2 You have been authorized by the owners to enter into this contract, and they are aware of these terms and conditions.
6.1.3 You will compensate us for any claims or costs brought against us if either warranty 6.1.1 or 6.1.2 is proven untrue.
7.1 If you postpone or cancel this agreement, charges will be imposed based on the notice given. “Working days” refers to Monday through Friday, excluding weekends and public holidays.
7.1.1 No charge if more than 10 working days’ notice is given.
7.1.2 50% of the deposit amount will be retained if 5 to 10 working days’ notice is given.
7.1.3 100% of the deposit amount will be retained if less than 5 working days’ notice is given.
8.1 Unless otherwise agreed by us in writing:
8.1.1 Payment is required upon completion of the move. Storage periods will be billed in four-week increments with the first payment due on the date the items are stored.
8.1.2 You may not withhold any part of the agreed price.
8.1.3 Interest will be charged on overdue amounts at 4% per annum above the prevailing base rate of the Bank of England.
9.1.1 If you declare the value of your goods and subject to clause 3.1.1, our liability will be determined in line with Clauses 9.1.2, 9.1.3, and 11. Our maximum liability is £5,000 unless we have agreed to a higher amount.
9.1.2 In case of loss or damage, we will be liable for the repair or replacement cost, whichever is lower, taking into account the age and condition of the goods prior to their loss or damage.
9.1.3 For items that are part of a set or pair, we will be liable for the cost of the individual item, not the cost of the item as part of the set or pair.
9.2.1 If you don’t provide us with a value declaration or don’t require us to accept Standard Liability under clause 9.1, our liability is determined per Clauses 9.1.3, 9.2.2 and 11.
9.2.2 In case of loss or damage due to our negligence or breach of contract, we will be liable up to the cost of repair or replacement of the goods, considering their age and condition prior to the loss or damage, with a maximum liability of £40 per item. Clause 11.1 is applicable here.
9.3.1 We will accept Standard Liability only if you provide us with a detailed valuation of your goods using our form. All other provisions of Clause 9.1 apply.
9.3.2 We are not liable for loss or damage to goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless due to our negligence or breach of contract.
9.3.3 We shall not be held liable for the loss of or damage to goods occurring in certain overseas countries, including Gambia, Iran, Iraq, Nigeria, Libya, Lebanon, Angola, Cambodia, Vietnam, North Korea, and Former States of the USSR, unless we have been negligent or in breach of contract. This list is not exhaustive, and if this exclusion applies, we will inform you at the time of providing the quotation. However, we will accept liability for loss or damage under the following circumstances:
(a) If the loss or damage arises from our negligence or breach of contract while the goods are in our physical possession.
(b) If the loss or damage occurs while the goods are in the possession of others and it is established that our failure to pack the goods to a reasonable standard, where we have been contracted to do so, caused the loss or damage. In either circumstance, the provisions of Clause 9.1 or 9.2 above will apply.
9.4.1 The complete contents of a box, parcel, package, carton, or similar container.
9.4.2 Any other object or item that is handled, moved, or stored by us.
10.1 Our liability for loss or damage to premises or property other than goods for removal is limited as follows:
10.1.1 If we cause loss or damage to premises or property other than the goods being removed due to our negligence or breach of contract, our liability will be limited to rectifying the damaged area only.
10.1.2 If we cause damage while moving goods under your explicit instructions, against our advice, and such movement is likely to cause damage, we shall not be held liable.
10.1.3 If we are responsible for causing damage to your premises or property other than the goods being moved or stored, it is essential that you promptly note this on the worksheet or delivery receipt or within a reasonable time. This is a fundamental requirement of the Agreement.
11.1 Regarding Limited Liability, we shall not be liable for the loss of or damage to your goods resulting from fire or explosion, regardless of the cause, unless we have been negligent or in breach of contract.
11.2 Under both Standard Liability and Limited Liability, except in cases of our negligence or breach of contract, we will not be liable for any loss of, damage to, or failure to produce the following goods:
11.2.1 Bonds, securities, stamps of any kind, manuscripts, documents, electronically held data records, or mobile telephones.
11.2.2 Plants or goods that may attract vermin, pests, or cause infestation or contamination.
11.2.3 Perishable items or those requiring a controlled environment.
11.2.4 Furs valued over £100, jewelry, watches, precious stones and metals, money, coins, or deeds.
11.2.5 Animals, birds, or fish.
11.3 Under both Standard Liability and Limited Liability, except in cases of our negligence or breach of contract, we will not be liable for any loss of, damage to, or failure to produce goods if caused by any of the following circumstances:
11.3.1 War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion, military coup, acts of God, industrial action, or other events beyond our reasonable control.
11.3.2 Loss or damage arising from ionizing radiations or radioactive contamination.
11.3.3 Loss or damage arising from chemical, biological, bio-chemical, electromagnetic weapons, or cyber attacks.
11.3.14 We shall not be liable for any goods that have a pre-existing defect or are inherently defective.
11.4 None of our employees shall be individually responsible to you for any loss, damage, mis-delivery, errors, or omissions under the terms of this Agreement.
11.5 Our liability will cease once the goods are handed over from our warehouse or upon completion of delivery (refer to Clause 12.2 below).
12.1 If we deliver the goods, you must inform us in writing of any visible loss, damage, or failure to produce any goods at the time of delivery.
12.2 If you or your agent collect the goods, you must notify us in writing of any loss or damage at the time the goods are handed to you or your agent.
12.3 Notwithstanding clauses 9, 10, and 11, we will not be liable for any loss of or damage to the goods unless a claim is reported to us, or to our agent or the company responsible for collecting or delivering the goods on our behalf, in writing as soon as such loss or damage is discovered (or should have reasonably been discovered) and, in any case, within seven (7) days of the goods’ delivery by us.
12.4 The time limit for notifying us of your claim may be extended upon receipt of your written request, provided such request is received within seven (7) days of delivery. We will not unreasonably deny consent to such a request.
13.1 We will not be liable for delays in transit, unless caused by our negligence or breach of contract.
13.2 If, due to circumstances beyond our control, we are unable to deliver your goods, we will store them. The Agreement will be considered fulfilled, and any additional services, including storage and delivery, will be at your expense.
We have the right to retain and/or dispose of some or all of the goods until you have paid all charges and other payments due under this or any other Agreement. This includes any charges we have paid on your behalf. While we hold the goods, you will be responsible for paying all storage charges and other costs incurred by withholding your goods, and these terms and conditions will continue to apply.
If a dispute arises from this agreement and cannot be resolved, subject to the agreement of both parties, either you or we may refer the dispute to an arbitrator appointed by the Chartered Institute of Arbitrators. The cost of any such arbitration will be determined by the arbitrator. This does not affect your right to initiate court proceedings.
16.1 We reserve the right to sub-contract some or all of the work.
16.2 If we sub-contract, these conditions will still apply.
17.1 We have the authority to determine the method and route by which the work is carried out.
17.2 Unless explicitly agreed upon in writing in our Quotation, other space/volume/capacity on our vehicles and/or containers may be utilized for consignments of other customers.
We will make reasonable efforts to provide you with up-to-date information to assist you with the import/export of your goods. Information on matters such as national or regional laws and regulations, which are subject to change and interpretation, is provided in good faith based on existing known circumstances. It is your responsibility to seek appropriate advice to verify the accuracy of any information provided.
This contract is governed by the laws of the country in which the office of the company issuing this contract is located.
20.1 If you send goods to be stored, you must provide an address for correspondence and notify us of any changes. All correspondence and notices will be considered received by you seven days after being sent to your last recorded address.
20.2 If you do not provide an address or respond to our correspondence or notices, we may publish such notices in a public newspaper in the area from or to which the goods were removed. Such notice will be considered received by you seven days after the publication date of the newspaper. Please note that if we are unable to contact you, we will charge you for any costs incurred in determining your whereabouts.
If we provide you with a list of your goods (inventory) or a receipt and send it to you, it will be deemed accurate unless you notify us in writing of any errors or omissions within 10 days of the date of our sending, or within a reasonable period agreed between us.
We periodically review our storage charges. You will be given three months’ written notice of any increases.
If payment of our charges relating to your goods is overdue, and we provide you with three months’ notice, we are entitled to require you to remove your goods from our custody and settle all outstanding amounts. Failure to pay all outstanding amounts may result in us selling or disposing of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you, and the net proceeds will be credited to your account. Any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the remaining balance from you.
If payments are up to date, we will not terminate this contract except by giving you three months’ written notice. If you wish to terminate your storage contract, you must provide us with at least 10 working days’ notice (working days are defined in Clause 7 above). If we are able to release the goods earlier, we will do so provided that your account is fully settled. Storage charges are payable until the date when the notice should have taken effect.