Frequently Asked Questions

Once you have made your initial enquiry, we will promptly begin processing your request and scheduling your moving day.

Typically, you can expect to receive your confirmed moving day details on the same day after booking. The specific timeline may vary depending on factors such as the volume of bookings, availability of resources, and the complexity of your move.

Our dedicated customer service team will be in regular contact with you throughout the process, keeping you informed and updated on the progress of your booking. Rest assured that we prioritize effective communication and aim to provide you with the necessary information well in advance of your move. We understand that planning and coordination are essential, and we strive to ensure that you have ample time to prepare and organise for your moving day.

If you have any concerns or specific requirements regarding the timing of your confirmed moving day details, we encourage you to reach out to our customer service team. They will be more than happy to assist you and address any questions you may have.

At Removere, we are committed to providing exceptional customer service and ensuring a smooth and stress-free moving experience. You can rely on us to keep you informed and provide you with the confirmed moving day details in a timely manner, allowing you to plan and prepare for your upcoming move with confidence.

Removere understands that our clients have specific scheduling needs, and we strive to accommodate them to the best of our abilities. We recognize that timing is crucial when it comes to planning a move, and we are more than happy to work with you to find a suitable time slot that aligns with your preferences.

When you book our services, please let us know about your desired time slot, and we will do our utmost to accommodate your request. While we cannot guarantee certain time slots due to factors such as traffic conditions and unforeseen circumstances, we will work closely with you to find a mutually convenient time for your move.

We value open and transparent communication, and our dedicated customer service team will discuss the available options and find a suitable time that fits within our schedule and meets your requirements. We aim to provide flexibility and convenience, ensuring a seamless and stress-free moving experience for our clients.

Please note that during peak seasons or busy periods, the availability of specific time slots may be limited. We encourage early booking and proactive communication to increase the likelihood of securing your preferred time slot. Rest assured that we will make every effort to accommodate your needs and make your move as smooth and convenient as possible.

Absolutely! As a comprehensive removals company, we offer convenient storage solutions to meet your needs. We understand that during a move, there may be items you’d like to put into storage temporarily or long-term, and we are here to assist you with that.

We use secure storage facilities that are designed to accommodate a wide range of items, from furniture and household goods to valuable possessions and sensitive documents. Whether you need short-term storage while transitioning to your new space or require long-term storage for items you don’t currently have room for, we have flexible options available.

To utilise our storage services, simply let us know during the booking process or discuss your storage needs with our customer service team. We will guide you through the process and help determine the appropriate storage unit size based on the volume and nature of your items.

The storage facilities are equipped with state-of-the-art security systems to ensure the safety and protection of your belongings. Climate-controlled options are also available to safeguard items that require specific temperature and humidity conditions.

When you’re ready to retrieve your stored items, simply contact us, and we will arrange for their delivery to your desired location. Our team will handle the logistics and ensure a seamless transition from storage to your new space.

Please note that additional fees may apply for storage services, and it’s advisable to discuss the duration and specific requirements of your storage needs with our team to determine the most cost-effective and suitable solution for you.

At Removere, we strive to provide comprehensive moving services, and our storage options are just one way we can assist you during your transition. You can trust us to safely store your items, giving you peace of mind knowing that your belongings are in a secure and accessible location.

While it is not mandatory for you to be present at both addresses on the day of the move, we highly recommend your presence or the presence of a representative at both locations to ensure a smooth and efficient moving process.

Here are a few reasons why being present at both addresses is beneficial:

1. Communication and Coordination: Your presence allows for effective communication and coordination between you, our moving team, and any other parties involved. You can provide specific instructions, answer questions, and address any concerns that may arise during the move.
2. Property Access and Direction: Being on-site allows you to provide access to your current property for our movers and guide them to the specific items that need to be moved. Similarly, at your new address, you can direct our team regarding the placement of furniture and belongings, ensuring they are arranged according to your preferences.
3. Verification and Inventory: Your presence allows you to verify that all items are accounted for and ensure that they are loaded and unloaded correctly. You can cross-check the inventory list, ensuring nothing is left behind or misplaced during the process.
4. Problem Solving: In the event of any unforeseen circumstances or challenges that may arise during the move, your presence enables prompt decision-making and problem-solving. You can work with our team to find suitable solutions and make necessary adjustments on-site.

While we understand that you may have prior commitments or circumstances that prevent your presence at both addresses, we encourage you to consider the benefits of being available. If you are unable to be present, we recommend designating a representative who can act on your behalf and communicate your preferences and instructions to our moving team.

Please note that if you are unable to be present or have a representative available, it is crucial to inform our customer service team in advance. This allows us to make necessary arrangements and ensure we have the required information to execute your move smoothly.

At Removere, our goal is to provide a seamless and stress-free moving experience. Your presence or the presence of a representative at both addresses can greatly contribute to achieving this objective by facilitating effective communication, coordination, and ensuring your specific requirements are met throughout the process.

We understand that circumstances may change, and you may need to cancel or make changes to your scheduled move. We strive to be flexible and accommodating to our clients’ needs. If you find yourself in a situation where you need to cancel or modify your move, please follow these steps:

1. Contact our Customer Service Team: Reach out to our dedicated customer service team as soon as possible to inform them about your cancellation or requested changes. You can find our contact information on your booking confirmation or our website. Alternatively, you can also email us or submit a cancellation/change request through our online portal, if available.
2. Provide Details: When contacting our customer service team, be ready to provide them with the relevant details of your booking, such as your name, contact information, and the scheduled date of your move. If you want to modify the move, clearly communicate the specific changes you would like to make, such as rescheduling the date or altering the scope of the move.
3. Timing: It’s essential to notify us of any changes or cancellations as soon as possible to allow us to adjust our schedule and accommodate other clients accordingly. The more notice you can provide, the better we can assist you in rescheduling or making alternative arrangements.
4. Review Terms and Conditions: Familiarise yourself with the terms and conditions of your booking, including any cancellation or rescheduling policies. Depending on the timing of your request, there may be associated fees or penalties, which will be communicated to you by our customer service team.
5. Confirmation: After you have discussed your cancellation or change request with our customer service team, they will confirm the details with you, including any applicable fees or adjustments. They will also provide you with the necessary documentation reflecting the cancellation or modified arrangements.

Please note that last-minute cancellations or changes may be subject to specific policies and limitations, especially if our moving crew is already en route to your location. Our customer service team will work closely with you to find the best possible solution based on your individual circumstances.

At Removere, we understand that unexpected situations arise, and we strive to provide flexibility and support to our clients. By promptly notifying us and following the appropriate steps, we can work together to address your cancellation or modification needs efficiently and help you navigate through the process smoothly.

At Removere, we offer professional packing and wrapping services to ensure the safe and secure transportation of your belongings during your move. Here’s how our packing and wrapping service works:

1. Consultation and Assessment: Our experienced team will schedule a consultation with you to discuss your packing needs. During this consultation, we will assess the size, quantity, and fragility of the items that require packing. This allows us to determine the appropriate materials, techniques, and the estimated time required for the packing process.
2. Customized Packing Plan: Based on the assessment, we will create a customized packing plan tailored to your specific requirements. This plan outlines the packing timeline, materials needed, and any special considerations for delicate or valuable items.
3. High-Quality Packing Materials: We use only high-quality packing materials to ensure maximum protection for your belongings. This includes sturdy boxes, bubble wrap, packing paper, packing tape, protective covers, and other specialized materials as necessary.
4. Efficient Packing Process: Our trained and skilled packers will arrive at your location on the scheduled day and begin the packing process according to the customized plan. They will handle each item with care, using proper techniques and materials to prevent damage during transit.
5. Labeling and Inventory: As we pack your items, we will carefully label each box or package, indicating its contents and the room it belongs to. This helps with easy identification and organized unpacking at your new location. We will also maintain a detailed inventory list to ensure all items are accounted for.
6. Fragile and Special Items: For delicate or valuable items such as artwork, antiques, or electronics, we take extra precautions. We use specialized packing materials, such as custom crates or protective casings, to provide enhanced protection during the move.
7. Unpacking Service: If you opt for our unpacking service, our team will carefully unpack your belongings at your new location, following your instructions regarding placement and arrangement. We will remove all packing materials, leaving your new space clean and ready for you to settle in.
8. Removal and Recycling of Packing Materials: Once the unpacking is complete, we will collect and remove all packing materials, ensuring proper disposal and recycling of any recyclable materials. This saves you the hassle of dealing with excess waste and contributes to our commitment to environmental sustainability.

Our packing and wrapping service is designed to alleviate the stress and time-consuming task of packing your belongings. By entrusting us with this process, you can have peace of mind knowing that your items will be professionally packed, safeguarded, and ready for transportation to your new destination.

At Removere, we prioritize the safety and protection of your belongings throughout the entire moving process. Our experienced packers and high-quality materials ensure that your items are well-protected, allowing you to focus on other aspects of your move with confidence.

We understand that situations may arise where you may not be moving into your new location on the same day as your removal. At Removere, we are equipped to accommodate such circumstances and provide flexible solutions to meet your needs. Here’s what you can expect:

1. Secure Storage Options: If there is a gap between your move-out date and move-in date, we offer secure storage facilities to store your belongings during the interim period. Our storage facilities are designed to keep your items safe and protected until you’re ready to receive them at your new location.
2. Customized Storage Duration: You can choose the storage duration that suits your specific requirements. Whether you need short-term storage for a few days or long-term storage for several weeks or months, we can accommodate your needs accordingly. Just let us know the estimated duration, and we will work with you to make the necessary arrangements.
3. Seamless Transfer: When you’re ready to have your belongings delivered to your new location, simply notify us in advance. Our team will coordinate the transfer of your items from our storage facility to your desired address, ensuring a seamless transition.
4. Additional Services: In addition to storage, we also offer a range of services that can enhance your moving experience. This includes packing and unpacking services, furniture disassembly and reassembly, and specialized handling of fragile or valuable items. You can discuss your specific requirements with our customer service team to explore the options that best suit your needs.
5. Clear Communication: Throughout the process, we maintain clear communication with you. We will keep you informed about the storage arrangements, delivery timelines, and any other pertinent details. Our goal is to ensure a smooth and stress-free experience, even when there is a gap between your move-out and move-in dates.

Please note that additional charges may apply for storage services, and it’s advisable to discuss the details and pricing with our customer service team in advance. They will provide you with all the necessary information, including any associated fees, so you can make an informed decision.

At Removere, we strive to provide comprehensive moving solutions tailored to your unique circumstances. Whether you need short-term storage, long-term storage, or any other assistance during a transitional period, we are here to support you. Our dedicated team is committed to making your move as convenient and hassle-free as possible.

At Removere, we are proud to offer round-the-clock removal services to cater to the diverse scheduling needs of our clients in London. We understand that everyone has different circumstances and availability, which is why we operate 24/7. Here’s an overview of when your removal can take place with us:

1. Anytime Convenience: Our 24/7 operation means that you have the flexibility to choose the removal time that suits you best. Whether you prefer an early morning move, a daytime relocation, or even a late-night removal, we are available to accommodate your request.
2. Weekday and Weekend Options: We operate throughout the week, including weekends, so you can schedule your removal on any day that works for you. Whether you need to move during the weekdays to align with work schedules or prefer a weekend move when you have more availability, we can cater to your needs.
3. Emergency Removals: In certain situations where you require immediate removal services, such as a sudden change in circumstances or an urgent relocation, our 24/7 availability ensures that we can respond promptly to your needs. Simply reach out to our customer service team, and we will work with you to make the necessary arrangements as soon as possible.
4. Last-Minute Bookings: If you find yourself in a situation where you need to book a removal at short notice, our 24/7 operation allows us to accommodate last-minute bookings, subject to availability. Contact our customer service team, and we will do our best to arrange a removal that fits your preferred time frame.
5. Time-Sensitive Requirements: If you have specific time constraints or deadlines for your removal, such as needing to vacate a property by a certain time, please inform our customer service team during the booking process. We will prioritise your requirements and work with you to plan a removal that meets your time-sensitive needs.

At Removere, we prioritize flexibility and customer satisfaction. Our 24/7 operation ensures that you have the freedom to choose a removal time that aligns with your schedule and preferences. Whether you need a removal during regular hours or outside of traditional business hours, we are here to assist you at any time, day or night.

Absolutely! At Removere, we provide professional furniture disassembly and reassembly services as part of our comprehensive removal service. We understand that furniture can be bulky, complex, and difficult to handle during a move. Our skilled team of movers is trained to dismantle and reassemble your furniture with care and expertise. Here’s how our disassembly and reassembly service works:

1. Assessment: When our team arrives at your location, they will assess the furniture pieces that require disassembly. They will evaluate the complexity of the items, identify any specific tools or techniques needed, and plan the disassembly process accordingly.
2. Disassembly: Our movers will carefully and efficiently disassemble your furniture using appropriate tools and techniques. They will ensure that each component is safely removed, taking precautions to avoid any damage to the furniture or surrounding areas.
3. Packing and Protection: Once disassembled, we will pack and protect each component to prevent any scratches, dents, or other damage during transit. We use high-quality packing materials to ensure the safe transportation of your furniture.
4. Safe Transportation: Your disassembled furniture will be securely loaded onto our transportation vehicles, ensuring that it remains stable and protected throughout the journey to your new location. Our experienced drivers will handle the transportation with care, taking into consideration the fragile nature of disassembled furniture.
5. Reassembly: Upon arrival at your new location, our team will reassemble your furniture following the disassembly plan. They will use the appropriate tools and techniques to ensure a precise and sturdy reassembly. Our goal is to restore your furniture to its original condition, ready for immediate use in your new space.
6. Quality Check: After reassembly, our team will conduct a thorough quality check to ensure that each piece of furniture is properly reassembled, stable, and functioning as intended. We want to provide you with confidence that your furniture has been reassembled to the highest standards.

Our furniture disassembly and reassembly service are designed to save you time, effort, and potential frustrations associated with handling large and complex furniture pieces during your move. With our expertise and attention to detail, you can trust that your furniture will be handled with care and precision throughout the entire process.

At Removere, we prioritize the safe and efficient relocation of your furniture. Our professional movers are skilled in the disassembly and reassembly of various types of furniture, including beds, wardrobes, tables, and more. Let us take care of the disassembly and reassembly process, so you can focus on settling into your new space hassle-free.